Prepare the Handover
- Confirm the incoming owner and the handover date
- Agree on an overlap period for questions and supportEven a week of overlap reduces costly gaps.
- Tell stakeholders who their new point of contact will be
- List everything that needs to transfer
- Schedule the knowledge-transfer sessions in advance
Document the Project
- Write a current status summary with open items
- List active tasks, deadlines, and dependencies
- Document known risks, issues, and workarounds
- Record key decisions and the reasons behind them
- Create a directory of key contacts and vendors
- Note where all files and systems are located
Transfer Access and Credentials
- List all systems, tools, and accounts in use
- Grant the new owner the access they need
- Transfer or reset shared passwords securelyUse a password manager, never plain email.
- Reassign ownership of files, repos, and folders
- Update licenses and subscriptions to the new owner
- Confirm the incoming owner can log in to everything
Run Knowledge Transfer
- Walk the new owner through the project end to end
- Demonstrate recurring tasks and routine processes
- Explain stakeholder relationships and expectations
- Cover common problems and how to handle them
- Record sessions or notes the owner can revisitRecordings help when questions surface later.
Verify the Handover
- Have the new owner complete a key task on their own
- Review the handover document together for gaps
- Confirm all access works as expected
- Answer any remaining questions before stepping back
- Agree on who to contact for follow-up issues
Sign Off and Close
- Confirm both owners agree the handover is complete
- Get written sign-off from the manager or sponsor
- Revoke the outgoing owner's access where appropriateRemove old access promptly to keep systems secure.
- Send a final note announcing the new owner
- Archive the handover documents for reference
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