Opening routine
- Unlock the premises and disarm the alarm safely.
- Check the space is clean, stocked and ready for customers.
- Power up equipment, lighting and point-of-sale systems.
- Count and confirm the opening cash float.Record the starting amount before any sales.
- Confirm staff have arrived and are ready for the shift.
- Review the day's bookings, orders and priorities.
Staffing and scheduling
- Confirm the shift is covered against the rota.
- Brief the team on the day's goals and any changes.
- Assign roles and break times across the shift.
- Arrange cover for any absences or no-shows.
- Check the next week's schedule is published.
- Record hours worked for payroll accuracy.
Inventory and supplies
- Check stock levels against par for key items.
- Reorder supplies before they run out.
- Receive and check deliveries against the order.
- Rotate stock so older items are used first.
- Record any waste, breakage or shrinkage.
- Store goods correctly and at the right temperature.
Finance and cash handling
- Reconcile the till against recorded sales.
- Record daily takings and method of payment.
- Prepare the bank deposit and secure cash safely.
- Approve and log any expenses or petty cash use.
- Review outstanding invoices and payments due.
- Compare sales to target and flag large variances.
Customer service
- Check the customer-facing area is tidy and welcoming.
- Confirm staff know current offers and prices.
- Respond to enquiries, bookings and messages.
- Handle complaints promptly and log the outcome.
- Collect and review customer feedback.
- Ensure service standards are met during peak times.
Compliance and safety
- Complete required health and safety checks.
- Confirm equipment is working and serviced on schedule.
- Check licenses, permits and certificates are current.
- Record temperatures or readings where regulations require.
- Test fire exits, alarms and first aid supplies.
- Log any incidents and the action taken.
Closing and reporting
- Cash up, reconcile the till and secure takings.
- Clean down, restock and prepare for the next day.
- Power down equipment and switch off non-essential systems.
- Lock up and set the alarm on leaving.
- Complete the daily report and note any issues.
- Compile weekly and monthly summaries for review.
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