Scope and Priorities
- List every critical system, application and data store
- Map which business processes depend on each system
- Set a recovery time objective (RTO) for each system
- Set a recovery point objective (RPO) for each systemThe RPO sets your backup frequency: a one-hour RPO needs at least hourly backups or replication.
- Rank systems into recovery tiers, with dependencies firstIdentity, DNS and networking usually have to come back before the applications that rely on them.
- Get management sign-off on the targets and the budget they need
Backups and Data Protection
- Follow the 3-2-1 rule: three copies, two media types, one off-site
- Keep at least one immutable or offline backup copyRansomware commonly targets connected backups first, so an offline or immutable copy is your last line of defense.
- Back up cloud and SaaS data, not just on-premises servers
- Encrypt backups and store the keys separately
- Use separate credentials with MFA for backup administration
- Monitor backup jobs and alert on failures
Recovery Environment
- Choose a recovery site: cloud, secondary data center or hot, warm or cold standby
- Document network, firewall and DNS settings needed to fail over
- Keep spare hardware or a replacement plan for key devices
- Store licenses, installers and configuration exports off-site
Runbooks and Contacts
- Write step-by-step recovery runbooks for each tier-one system
- Assign a recovery owner and a backup person for each system
- Keep a contact list for staff, vendors, ISP, insurer and cloud providers
- Store the plan where you can reach it if your systems are downKeep a printed copy and a copy outside your own network, since the plan is useless if it lives only on the systems that failed.
- Prepare message templates for staff and customers
During an Incident
- Declare the incident and name an incident lead
- Contain the problem: isolate infected or failing systems
- Preserve logs and evidence before wiping anything in a security incident
- Notify management, insurers and any regulators that require it
- Log every decision and action with a timestamp
Recovery and Validation
- Restore systems in tier order, starting with dependencies
- Check restored data is complete and from a clean point in time
- Have system owners confirm each service works before go-live
- Reset passwords and keys if credentials may be compromised
- Watch restored systems closely for errors or reinfection
Testing and Review
- Run a test restore of sample files every month
- Run a full disaster recovery test or tabletop exercise every year
- Measure actual recovery times against your RTO and RPO
- Hold a lessons-learned review after every test or real incident
- Update the plan after major system, staff or vendor changes
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